Visitors to silica.com are encouraged to Register on-line or obtain Sponsorship as it will provide a greater level of access to our online tools. Customers have two options on how to purchase products and view orders online. Registering with My Avnet provides you the ability to place Credit Card orders online. To purchase products on-line using your Avnet Silica Terms account become a Sponsored User by contacting your Customer Support representative at email@example.com or via phone International Freecall +800 77555777 or Germany +49 8121 775577.
Using your Avnet Silica Terms Account Online
You may use your Avnet Terms Account to place online orders by simply contacting your Account Manager or Sales & Marketing Representative to become a Sponsored user. If you do not have an Account Manager or Sales & Marketing Representative, please call +800 77555777
Opening a Avnet Silica Terms Account
You can request a Avnet Silica terms account by submitting a completed credit application. Credit Applications are available on line or by calling a Customer Care Representative at +800 77555777 Once you have completed the credit application, please fax it to 1(800) 585-1598.
Edit my profile
Edit profile allows you to update your online account profile. Edit Profile is located in the left menu under My Avnet.
Forgot your Login Information
If you are having trouble logging in, click on "Forgot Password" and a new password will be sent to the email address you registered with. Please check your email and log in with the new password. If you are still unable to login, please contact one of our Customer Care Representatives at +800 77555777.
We value your questions, comments, and ideas. Please use our feedback form for sales assistance or suggestions on what we can do to improve our service to you.
Contact (See all Office Locations)
Contact the branch office in your area
Get answers and support regarding:
- Component selection
- Evaluation/Development design kits
- Other technical support issues
For RoHS compliance information on specific devices, please use our part search..
Here are some common steps to handle display issues when viewing the site with the Firefox browser.
Page Styles Disable:
Check that your page style is set to No Style this allows Firefox to use the default page style. To do this Click View Menu on the Firefox window menu bar, then select Page Style, then click Basic Page Style.
Old Version Cached:
Firefox caches websites by saving files on your machine to prevent re-downloading all data when you visit the site. If the site code has been updated, Firefox may still be using the old code along with some of the new code causing the site to display incorrectly. To correct this you will need to clear the cache.
- At the top of the Firefox window menu bar, click on the Tools menu, then Select Clear Private Data.
- Uncheck everything except the checkbox for Cache.
- Click Clear Private Data now and try the web function again.
Page Zoom In/Out:
Some pages may not display correctly at different zoom levels. To reset the zoom setting, click on the View Menu, select Zoom and then select Reset.
Minimum Font Size Set:
If the site does not display properly with a minimum font size, reset the minimum font size:
- At the top of the Firefox window menu bar, click on the Tools Firefox Edit menu, and Select Options.
- Select Preferences to see Content Panel.
- In the Fonts & Colors section Click Clear Private Data now and try the web function again.
A technology used on the Internet to secure web pages and transactions by means of public key cryptography. A digitally secure communications channel is established between the server and the client after which all data is encrypted. Message integrity is provided by the use of digital signatures, and trust in an individual or a website is ascertained by using digital certificates which are signed by a Certificate Authority acting as a "trusted third party". The encryption strength used in SSL is 40-bit and 128 bit. Our site is encrypted using 128 bit encryption.
Obtaining your Order Status
To obtain order status on orders placed on the web, you must be a Registered customer. To obtain order status on all orders placed with Avnet Electronics Marketing, you will need to request access as a Sponsored user. Accessing Order Status, will allow you to search by: Customer PO Number, Manufacturer Part Number, Customer Part Number (Sponsored users only), or All POs.
Please note that there may be some delay in displaying order status on international orders during the Export Compliance review process.
For assistance, please contact the Avnet Silica Customer Care Center at +49 8121 775577.
Obtaining a Waybill Number
To track packages or obtain a waybill number select Order Status from My Avnet. If the order was shipped via UPS or FedEx, click the waybill number in order to view the delivery status of your order via the UPS or FEDEX website.
Placing an Order
To place an order, begin by entering a part number, keyword, or technical attribute in the search box or Browse for parts by selecting a category in Avnet PartBuilder®. Parts can be purchased by selecting the "Add to Cart" or "Buy Now" button and then clicking on "Check Out" from the Shopping Cart. Upon placing an order you will receive a confirmation email. A shipment notification will be sent when the order ships.
Placing a Non-Taxable Order
Orders checked as non-taxable will not ship until a valid tax certificate is received. Download the Avnet Resale Certificate below and fax to (480) 794-9161 or email this form, or requests for specific state forms, to CreditCard.Approval@avnet.com. For general questions about Avnet or your order please contact us at 1 (800) 408-8353.
Placing an International Order
Avnet Electronics Marketing accepts international credit card orders online. If you would like to place an order using an open credit account, please contact the Avnet Express Customer Care Center at 1(800) 408-8353 or (631) 434-7455. Please fax the credit application to 1(800)585-1598. Live Chat is also available for assistance.
When placing an international credit card order, you will be asked to:
- Register online
- Complete the Export Compliance Documentation
- Undergo credit approval including billing address verification
All international orders are reviewed for export compliance and may not be eligible for same day shipping.
For assistance, please contact the Avnet Express Customer Care Center at (800) 408-8353 or (631) 434-7455.
We accept Visa, MasterCard, and American Express. If you would like to use your Avnet Terms account online, contact your sales representative to become a sponsored user. If you do not have a sales representative, please call 1 (800) 408-8353
Shipping and Handling Fees
No Handling Charges will be applied to web orders.
The following shipping rates apply for 1-10 pounds:
- FedEx Ground: $8.00 per shipment
- FedEx 2-Day: $15.00 per shipment
- FedEx Priority Overnight: $35.00 per shipment
- Canada: $22.50 per shipment
- International: Shipping charges for international orders will appear for Fed Ex Priority and Economy service based on the Ship to address.
Shipments weighing more than 10 pounds may be subject to additional freight charges. The exact freight amount will be calculated at the time the order is processed. You will be notified during check out, if products will be shipping from multiple warehouses locations. Please note that additional charges may apply.
Customers may elect to Ship Complete by selecting, "Ship the entire order when all items are available".
You can create a new shopping cart by clicking on the "Buy Now" button or selecting "Add to Cart". To access an existing cart, click on the shopping cart link located at the top of the page in the header. If you would like to save a cart, select "Add to BOM". Existing shopping carts or BOMs will be updated with any new price changes upon logging in.
How to Cancel an order
If you would like to cancel an order that you place online, please contact one of our Customer Care representatives at 1 (800) 408-8353. For any other orders contact your Account Manager or Sales & Marketing Representative.
Customers placing orders online will receive two types of email notifications. An Order Confirmation will be sent immediately upon placing a web order. Once the web order has shipped, a Shipping Notification will be sent out. Any parts on your order that did not ship will generate a separate Shipping Notification upon shipment.
Sample requests are accessible from the left menu under My Avnet. Upon submitting a request, you will then be contacted by one of our customer care representatives.
Request for Quote
To request a quote, click on the link located in the left menu under My Avnet or on the Request for Quote link in the red navigation bar at the top of the home page.
Searching For Parts
To search for product or information enter a part number, keyword, or technical attribute in the search box or Browse for parts by selecting a category in Avnet PartBuilder®. From the left hand navigation column, you can begin a new search or narrow your current search by selecting a "New" or "Within" Search option from the drop down box and selecting a filter to search for products that are RoHS compliant, In stock, Available in small prototype quantities, Cut Tape, or Top Sellers.
Upload Bill of Materials (BOM)
Uploading a BOM is a great idea when you want to find product information inlcuding price and availability on lots of parts at one time. Once you have uploaded your BOM you have the option to save and name your BOM or download your BOM worksheet.